Current availability
Paid CAD editing and credit packs are not yet available, and this website currently collects no payment for credits. The following refund policy will apply when credit purchases open.
14-day unused-pack refunds
You may request a full refund within 14 days of purchase if none of the credits in that purchased pack have been used. This applies separately to each purchased pack. Contact support with the purchase reference so we can verify usage and arrange the refund. Partially used packs are not covered by this additional unused-pack offer; statutory rights and remedies for service problems still apply.
Failed editing tasks
Under the planned credit workflow, failed software tasks are not charged and reserved credits are released. System retries do not incur an extra charge. If a successful task was charged incorrectly or the result does not meet its agreed scope, contact us for investigation and correction, credit restoration or an applicable refund.
Requesting a refund
Email support@scan2cad.online with your order or task reference, purchase date and a description of the issue. Do not send full card details or passwords. For purchases actually processed by Paddle, you can also request billing help or a refund through paddle.net. Requests are reviewed under the applicable purchase terms and consumer law.
Consumer rights and processing
Nothing in this policy removes statutory withdrawal rights or remedies for faulty, misdescribed or undelivered services. Using credits does not automatically remove those rights. Approved monetary refunds are returned through the payment provider, generally to the original payment method, with timing depending on the provider and bank. Credits covered by a refund are removed to avoid duplicate use.
Manual assessment
Separately arranged manual work is outside the planned software credit checkout. Its scope, payment and cancellation conditions must be agreed separately before any payment. This does not restrict mandatory consumer rights.